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Getting started with your Wacom Cintiq Pro 27
on
Mac
If you have another Wacom Cintiq Pro model, please see here.
1. Connect
Connect your device to your computer, and turn the power on.
Learn more
2. Install
Download and install the latest driver. Follow the instructions on screen.
Download driver
3. Register device
Create a Wacom ID or sign-in and register your device to get your included software.
Learn more about softwareHow to install the Wacom driver on your Mac - Troubleshooting
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Install the Wacom driver on macOS 13
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Install Wacom driver on macOS 13 – Adjusting security settings (Troubleshoot video 1)
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Install Wacom driver on MacOS 13 – Driver Check and reset security settings (Troubleshoot video 2)
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Uninstall Wacom driver on macOS 13 (Troubleshoot video 3)
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How to register my Wacom device
Attach the Wacom Cintiq Pro 27 Stand*
The Wacom Cintiq Pro 27 requires a stand. You can attach the Wacom Cintiq Pro 27 Stand or another stand that meets with the VESA standard (100 x 100 mm).
*The Wacom Cintiq Pro 27 Stand is sold separately.
Manage your Wacom Cintiq Pro 27 with Wacom Center
✓ Personalize settings for your pen and device
✓ Register your device with Wacom ID to access software offers
✓ View tutorial videos for easy learning
✓ Update your driver or firmware
✓ Set up on-screen shortcuts to optimize your workflow
✓ Access User Help, Important Product Information and Support
Getting familiar with Wacom Cintiq Pro 27
Get complimentary software offers with every Cintiq Pro*.
*To get your complimentary software, you need to sign-in or create a Wacom ID with your personal data and register your Wacom Cintiq Pro.
Capture One
Work less and create more with a full suite of editing features and AI tools that take care of time-consuming tasks with 3 months of Capture One Pro and your Wacom Cintiq Pro.* Fast tethered shooting right into your computer. Seamless collaboration with teams and clients no matter where they are in the world. Expertly-designed presets for instant looks. Plus, mind-blowing colors and image quality. All made to work the way you want, alongside your Wacom device.
*To get your 3-months complimentary access you need to sign-in or create a Wacom ID with your personal data and register your device. To begin using Capture One, registration with Capture One and a software subscription with long-term fees according to Capture One's terms of sale is required. For termination you must cancel subscription before the end of the 3-month trial period. Further terms and conditions apply.
Limited time software offer
MASV
Redeem 3 free months (or 250 GB) of lightning fast file transfer. MASV is the fastest and most reliable way for video and creative pros to transfer large, time-critical files. You can send files to desired recipients or use MASV portals so clients or partners can transfer files to you. It's simple user interface makes it easy for anyone to use.
Shapr3D
Go from idea to 3D prototyping in minutes, create anywhere, and export manufacturable models with Shapr3D. Compatible with all major desktop CAD software, Shapr3D makes design approachable and accessible*.
Offer valid until 1 September 2024.
*To get your 3-months complimentary software you need to sign-in or create a Wacom ID with your personal data and register your device. To begin using Shapr3D software after installation, registration with Shapr3D is required.
Recommendations and guidelines for cleaning your Wacom product
All Wacom products can be safely cleaned with 70 or 75 percent isopropyl alcohol (rubbing alcohol) when applied to a soft lint free cloth. Lightly wipe the moistened cloth on the hard, nonporous surfaces of your Wacom product, such as the display, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Wacom product in any cleaning agents. See below for additional tips or please contact your regional Wacom customer service team.
Accessories
Wacom Cintiq Pro 27 Stand
Fully adjustable to find your optimum working angle.
Wacom Pro Pen 3
The Wacom Pen precision you'd expect. With customizable weight, grip thickness, pen buttons and center of gravity, find the balance that suits your style.
Wacom Pro Pen 3 Tray
Keeps your pen ready to use and safe while storing your extra nibs and grips. Easily attaches to your Cintiq Pro 27
Wacom Pro Pen 3 Straight Grip
Straight grip replacement for your Wacom Pro Pen 3 (ACP50000DZ)
Wacom Pro Pen 3 Flare Grip
Flare grip replacement for your Wacom Pro Pen 3 (ACP50000DZ)
Wacom Pro Pen 3 Standard Nibs 5pc
Standard nib replacements for your Wacom Pro Pen 3 (ACP50000DZ) 5pc
Wacom Pro Pen 3 Felt Nibs 10pc
Felt nib replacements for your Wacom Pro Pen 3 (ACP50000DZ) 10pc
ExpressKey™ Remote
Save time on common creative tasks with the ExpressKey™ Remote's set of 17 customizable buttons and Touch Ring.
Wacom Color Manager
Wacom Color Manager gives you precision color calibration, better image quality and improved uniformity across your entire workflow.
Wacom Drawing Glove
Our eco-friendly glove prevents smudges on your Wacom display or tablet surface.
Wacom Cintiq Pro Extension Table
Gives a home to your favorite tools like keyboard or smartphones. Easily attaches to your Cintiq Pro 27 and 22. Not compatible with Cintiq Pro 17.